****** parcel, no communication
<p>It's an attention grabbing headline for certain. I don't think there is any other way of describing the situation though.</p> <p> </p> <p>To actually call it DHL Internationals fault is a little disingenuous as well. It is DHL in South Africa.</p> <p> </p> <p>My parcel arrived in South Africa just 24 hours after being sent from Germany. Nothing wrong with that part. It then endured a wait in customs from April the 13th to the 21st,</p> <p> </p> <p>April 21, 2017 08:42 Johannesburg - South Africa Clearance processing complete at Johannesburg - South Africa</p> <p>April 21, 2017 21:03 Johannesburg - South Africa Forwarded for delivery</p> <p> </p> <p>Let's park the fact that it waited 12 hours in customs on the 21st and cut to the chase. There have been no updates since the 21st and today is the 26th. </p> <p> </p> <p>Where has the parcel been for 5 days, I can only conclude it has been ******. That is obvious I think, no delivery company is so poor that it's parcels travel without being scanned??</p> <p> </p> <p>It's another public holiday tomorrow. Will that bring further delay?</p> <p> </p> <p> </p> <p> </p>
Good Morning Gary,
Thank you for bringing your concern to my attention and I would like to apologize for the inconvenience.
As discussed, your shipment is currently with our third party courier RAM. The shipment will be delivered today and you will be notified prior to delivery.
I will be monitoring the shipment until its delivered and contact you to see if all is in order.
Regards
Mulondi Dzebu
Customer Care Executive
Good Morning Gary,
Thank you for bringing your concern to my attention and I would like to apologize for the inconvenience.
As discussed, your shipment is currently with our third party courier RAM. The shipment will be delivered today and you will be notified prior to delivery.
I will be monitoring the shipment until its delivered and contact you to see if all is in order.
Regards
Mulondi Dzebu
Customer Care Executive
