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Phindiwe M

1 reviews | Active since Mar 2015

03 Mar 2015, 16:20

****** goods

I had package that was sent last year November , after so many phone calls being sent from pillar to post , they told me my package was being investigated,searched ,I asked if they are going to unwrapped package then what's going to happen after , Aletta said nothing was going to happen only searched and wrapped again,, all that process happened for 2 full months , I kept calling , not getting any info back , instead was to<br> D to pay amount of R1588.00 after I have paid before R3500.00 before I did not want to argue I paid again, after paying there was silence again , I kept calling & calling , again I was sent other bill to pay R490.00 that's when I went mad demanded answers , finally they said it was computer error . Again there was silence I kept calling , they kept promising to send my package , finally it arrived on 27/02/15 , guess what ?? 1 iPad was missing, ****** I guess by their employees , now what that's my question because I asked Aletta Tshabalala this and she said nothing was going to happen . On top their customer care sucks ,

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Replies (1)
DHL Express
DHL Express's reply06 Mar 2015, 13:37
Official
Hello Siona,

Tried calling you to no avail


Thank you for contacting DHL Express..

I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.

I have attempted to contact you on:*** to no avail. Kindly provide me with an alternative contact number so as to assist in resolving this matter and advise suitable time to contact you.

Please do not hesitate to contact me should you require further assistance.

Regards

Tshegofatso Dubula
Key Accounts Excutive