Still waiting since Dec 28
Nobody can tell me when my item will be delivered. It seems like its just sitting somewhere gathering dust...
Good afternoon Kurt,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
I attempted to contact you on the number provided but was unable to get through to you. Kindly advise when it would be convenient for me to contact you.
Your shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***/ ***/ *** to enquire about the status of your shipment.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express South Africa
Good afternoon Kurt,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
I attempted to contact you on the number provided but was unable to get through to you. Kindly advise when it would be convenient for me to contact you.
Your shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***/ ***/ *** to enquire about the status of your shipment.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express South Africa