rW
randy W

1 reviews | Active since Jan 2014

05 Jun 2017, 12:17

Still waiting on package

<p>J don't know how you not being fined for your **** customer service.Nociselo or what ever her name is don't reslond to my mails.ive given my tracking number a million of times snd no response.I want my package before the week ends as it arrived in cpt on 17 may bt still in customs???? I dnt gve a **** if their is a bck logg its not my problem.the ppl is waiting on tgeir stuff.never again will I use you guys. </p> <p> </p> <p><span style="color: #000000; font-family: Arial, sans-serif; font-size: 21.8049px; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: #ffffff;">RX ********** 75DE</span></p>

0
Replies (1)
DHL Express
DHL Express's reply09 Jun 2017, 17:36
Official

Dear Randy,

I am terribly sorry to learn of your experience thus far .

I attempted to contact you but was unsuccessful. Please can you confirm a more convenient time for more to contact you regarding the compliant raised ?

Won’t you please forward me your DHL awb number in order to investigate the matter further ?

I’d like to assure you that the matter has been received and will be receiving the full attention that it rightfully deserves.

Kind Regards,

Ms Buhle.Sekoboane
Customer Care Executive – Executive office