TD
Tamara D
1 reviews | Active since Aug 2023
22 Sept 2023, 11:46
Still waiting for my refund 3 weeks later!
ABSOLUTELY SHOCKING, customer service. I am still waiting for my refund since 1 september 2023 when I sent in my refund form and bank details. 21 days later, 3 weeks!!! My refund has not reflected in my bank account. I have followed up twice via email and both emails have been ignored by Sade Eiman who was helping me when DHL over charged me and took two payments off my bank account. What now, they are just ignoring me and I need my refund. This is unacceptable service, will never use DHL South African again.
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DHL Express's replyOfficial
22 Sept 2023, 13:12Dear Tamara,
Thank you for posting to DHL Express. We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are currently attending to this matter with the relevant department We always assure you of our best services and will revert with additional updates within 2 hours. Should you need to reach us, please feel free to contact us on the details listed on the email sent to you directly.
Best Rgds,
Customer Care Department DHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***
Thank you for posting to DHL Express. We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are currently attending to this matter with the relevant department We always assure you of our best services and will revert with additional updates within 2 hours. Should you need to reach us, please feel free to contact us on the details listed on the email sent to you directly.
Best Rgds,
Customer Care Department DHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***
DHL Express's reply22 Sept 2023, 13:12
Official
Dear Tamara,
Thank you for posting to DHL Express. We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are currently attending to this matter with the relevant department We always assure you of our best services and will revert with additional updates within 2 hours. Should you need to reach us, please feel free to contact us on the details listed on the email sent to you directly.
Best Rgds,
Customer Care Department DHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***
Thank you for posting to DHL Express. We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are currently attending to this matter with the relevant department We always assure you of our best services and will revert with additional updates within 2 hours. Should you need to reach us, please feel free to contact us on the details listed on the email sent to you directly.
Best Rgds,
Customer Care Department DHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***