still waiting for my parcel

Item: DHL Express
Rating: 1
Author: Gerhard B

I was sent a parcel from the UK, DHL delivered it to the wrong address and refuses to collect the package and deliver to me, they are telling me the sender must give instruction to collect the package from the incorrect address but when the sender does so they are telling the sender that I have received the package and signed for it which is not true.

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Replies (1)

DHL Express's replyOfficial

21 Nov 2019, 18:25

Dear Gerhard De Bruyn

Thank you for contacting DHL Express.

Please accept my apologies regarding the manner in which this matter has been handled. I assure , that this is not the level of service DHL Express aspires to give our clients.

We have arranged for the re-collection of your consignment from the address in Sandown to ensure shipment is correctly delivered to your Centurion address.

I will follow up again tomorrow to confirm when you can expect your shipment .

We’re working on it.

Please find below my direct details should you need to get in contact with me and I will gladly assist.

Best Regards,

Buhle Sekoboane

Customer Care Executive

DHL Express

DHL House

Cnr Van Acht and Fabriek Roads

Isando, South Africa

DHL Express's reply21 Nov 2019, 18:25

Official