still waiting for my package
<p>I received my invoice on the 7/12/2016 to make payment for clearance.which I did on the very same date..transfers fund to the standard Bank account..days after days I've been calling in and I haven't received any joys from this company.. I have to call in daily to hear the progress of my package..I was first told that they couldn't see my payment. how impossible is that??? and I've sent my pop twice..but still nothing is being updated its been a week already and my items are stuck in your warehouse..I keep getting your stupid email s telling me to make payment..how many times must I pay????? when will I receive my package??? after new year or 2018?????? </p> <p>Here is my tracking number ********** 721</p>
Dear Athiofhi,
I would like to extend my apologies for this frustrating experience, I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly as it does not reflect the level of service that DHL Express prides itself in.
I can confirm that we have received your payment and that your parcel was released by customs yesterday already. Your shipment is at the service centre in Polokwane where it will be sent out on delivery. The reminder to make payment must be an error as it is system automated, I will have IT look into that.
If there is anything else I can assist you with, please do not hesitate to contact me.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Athiofhi,
I would like to extend my apologies for this frustrating experience, I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly as it does not reflect the level of service that DHL Express prides itself in.
I can confirm that we have received your payment and that your parcel was released by customs yesterday already. Your shipment is at the service centre in Polokwane where it will be sent out on delivery. The reminder to make payment must be an error as it is system automated, I will have IT look into that.
If there is anything else I can assist you with, please do not hesitate to contact me.
Regards,
Akhona Mvuza
Customer Care Executive Office