1 reviews | Active since May 2014
Still waiting for my DHL Express Parcel !
My delivery slot was this past Wednesday the 13th between 08h00 & 12h30. This was three days (Saturday) after the parcel arrived in Cape Town (according to the tracking info). So arranged to be home that Wednesday morning, and at 2pm with no sign of any parcel or DHL, I decided to email your CCService. A person by the name of Caroline then emailed back to advise that the parcel will be delivered before 16h00 by a 3rd Party (Whatever that means? A non-DHL courier?). I remained at home, but needless to say 16h00 came and went! Nothing arrived, and at 16K35 I emailed Caroline directly. Still waiting to get a reply from her almost 2 days later. The following morning, as I'd not heard back from Caroline, I emailed the CCService with another query detailing all the events. Should came as no surprise a day later I've still not received a reply to that either. What's up DHL? Shocking service and attitude!
Dear Garry,
Thank you for taking my call and for bringing the matter to our attention.
My accept my sincere apology for the inconvenience and undue frustration caused that the delivery of your shipment.
As per our conversation, your shipment will be delivery by CCD couriers. I am glad to hear that they made contact and that your shipment will be delivered on Monday.
Please expect an email from me shortly.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Garry,
Thank you for taking my call and for bringing the matter to our attention.
My accept my sincere apology for the inconvenience and undue frustration caused that the delivery of your shipment.
As per our conversation, your shipment will be delivery by CCD couriers. I am glad to hear that they made contact and that your shipment will be delivered on Monday.
Please expect an email from me shortly.
Kind regards.
Avery Visagie
Customer Care Executive