HK
Heinrich K
1 reviews | Active since Jun 2012
30 Sept 2015, 11:54
Still Waiting
Hello<br> <br> Please assist and advise where my package is located?<br> Jul 30, 2015 the package sent and Thu, August 6, 2015 at 8:04 AM it arrived in country. Where in the country? EMS JHB customs has no info regarding the package. I have been calling them once a week with no info regarding my package .Its not at my local post office. DHL was used to send the package i expect an answer form DHL and not the local services. Please assist as no one at the call centers can help out. Either it will be available in a weeks time etc. Simple excuses with no results.<br> <br> LM***US<br> GM***
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DHL Express's replyOfficial
05 Oct 2015, 11:27Hello heinrichdk,
This shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. This is the correct number to contact ***to enquire about the status of your shipment.
Regards,
Akhona Mvuza
Customer Care Executive Office
This shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. This is the correct number to contact ***to enquire about the status of your shipment.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express's reply05 Oct 2015, 11:27
Official
Hello heinrichdk,
This shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. This is the correct number to contact ***to enquire about the status of your shipment.
Regards,
Akhona Mvuza
Customer Care Executive Office
This shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. This is the correct number to contact ***to enquire about the status of your shipment.
Regards,
Akhona Mvuza
Customer Care Executive Office