Still no order and no reply from case manager

Im sick and tired of empty promises from DHL. My order was due for delivery 18 January 2018, DHL then contacted me that my order was stoped by Customs and I need to supply them with proof of payment, did so immediately. Nnunu told me it will take 5-7 working days before I will receive my order, that passed without delivery. I then started to enquir about where my order is, she then told me (after I’ve left numerous messages for her to call me as she was always on the phone) that it’s still at customs. Then on Thursday I talked to a manager at DHL and then she told me my parcel is somewhere in the warehouse on a pallet and they just need to find it, but I will receive my order on Friday 9/2/2018, Friday come and go without my order being delivered! I want my order today!