IB
Ian B
1 reviews | Active since Mar 2009
24 Feb 2015, 11:03
Still no delivery, poor customer service
This package is still not delivered and there is no indication from DHL what the problem is. After many queries we finally received a message from DHL on 19 Feb, but it was only a request for a telephone number. Apparently the DHL employee also didn't read their own message since it contained my telephone number. We indicated that they could send any questions by e-mail, to which we received the curt reply \Contact number not email address."No greeting"
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Replies (1)
DHL Express's replyOfficial
27 Feb 2015, 17:44Hello ianbar,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
DHL Express's reply27 Feb 2015, 17:44
Official
Hello ianbar,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express