1 reviews | Active since Oct 2012
Still no delivery after 6 months!
I have complained before regarding DHL refusal to deliver my package on Nov 2017 https://www.hellopeter.com/dhl-international/reviews/dhl-ignores-emails-and-calls- ********** .
Till date, I have not received the package. Now DHL wants me to pay for storage fees where the reason for the delay has been purely due to their incompetence.
If someone can advise me on how to escalate this matter, please.
Dear Jurgens,
Thank you for taking my call earlier.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it. As discussed, I am in contact with the relevant department to get the matter resolved for you. Please expect an update or feedback from me before 15H30 today. I will email you shortly.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Jurgens,
Thank you for taking my call earlier.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it. As discussed, I am in contact with the relevant department to get the matter resolved for you. Please expect an update or feedback from me before 15H30 today. I will email you shortly.
Kind regards.
Avery Visagie
Customer Care Executive