Still have not received my package!

Waybill: ***<br> <br> 13/02/2015 shipment sent from Serbia, received in South Africa 17/02/2015. <br> I have paid a customs, as well as a \Disbur*****t fee"<br> All these people have been dealing with this query and have been unable to assist me.<br> <br> [Email Removed] - emailed me at 16:55 on a Friday and went home. <br> [Email Removed] - promised to sort everything out - never heard from her again<br> [Email Removed] - has a profile pic on his DHL email address in a vest and glasses-unprofessional<br> [Email Removed] - never contacted me again<br> [Email Removed] - team leader - send me the invoice for customs and disbur*****t fee - never contacted me again<br> Mr Govender - Manager - reasurred me over the phone \""someone\"" will sort the query out - never contacted me again<br> [Email Removed] - dealing with currently - have been trying to get hold of for the past 2 days<br> <br> How is it that DHL takes 3 days to deliver a package from Europe"