MG
Mark G
1 reviews | Active since Jun 2020
15 Jun 2020, 21:40
Sticky fingers at DHL depot
Part of my package ****** by DHL Hong Kong. Foam protection removed and taped up loose. Software usb and test leads missing. Customer service DHL tried blaming vendor but be for sent me video of packing contents.
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DHL Express's replyOfficial
18 Jun 2020, 18:00Good day Mark ,
Thank you for posting to DHL Express.
We apologise regarding the manner in which your shipment was delivered in . I assure , we do not take such matters very lightly .
And investigation is underway on GEMA reference ID :***
Please forward all relevant case details to the e-mail sent to you ?
We will follow up again tomorrow with additional updates.
Kind Regards,
Buhle Sekoboane
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL Express's reply18 Jun 2020, 18:00
Official
Good day Mark ,
Thank you for posting to DHL Express.
We apologise regarding the manner in which your shipment was delivered in . I assure , we do not take such matters very lightly .
And investigation is underway on GEMA reference ID :***
Please forward all relevant case details to the e-mail sent to you ?
We will follow up again tomorrow with additional updates.
Kind Regards,
Buhle Sekoboane
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express