BR
BRANDON R
1 reviews | Active since Jan 2015
26 Nov 2015, 15:52
STAY AWAY!! USELESS, LYING, *****ING *******!!!!!!
Still owed R1200 from them months after my parcel got lost and they could never find it!!! Now with a new parcel I've been waiting for someone to contact me for the LAST FOUR DAYS, because EVERY EMAIL AND CALL I GIVE HIM DOESNT GET ANSWERED!!!!!! SO FED UP WITH THE **** THIS COMPANY HAS GIVEN ME!!! THIS HAPPENS ALL THE TIME!!! SPENT 45 MINUTES AGAIN ON THE PHONE TODAY AND CAN'T GET HOLD OF ANYONE WHO CAN HELP ME!!! WHAT KIND OF ******* SERVICE IS THIS!?!?!?!?!?!?! FILLED OUT THE COMPLAINTS PROCEDURE AFTERWARDS AND WAS ASSURED I WOULD HAVE SOMEONE CONTACT ME WITHIN THE HOUR... IT'S NOW GOING ON THREE HOURS AND I STILL HAVEN'T BEEN CONTACTED!!!
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Replies (1)
DHL Express's replyOfficial
26 Nov 2015, 18:59Hello BRANDON44,
Dear Brandon,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I attempted to contact you but your mobile rang unanswered so I left a detailed message for you.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I will be in contact with you tomorrow to provide an update on your case.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Brandon,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I attempted to contact you but your mobile rang unanswered so I left a detailed message for you.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I will be in contact with you tomorrow to provide an update on your case.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
DHL Express's reply26 Nov 2015, 18:59
Official
Hello BRANDON44,
Dear Brandon,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I attempted to contact you but your mobile rang unanswered so I left a detailed message for you.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I will be in contact with you tomorrow to provide an update on your case.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Brandon,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I attempted to contact you but your mobile rang unanswered so I left a detailed message for you.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I will be in contact with you tomorrow to provide an update on your case.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express