FO
Francois O
1 reviews | Active since May 2012
27 Jun 2023, 11:03
Stay away from this unreliable courier company
This is an incredibly unreliable courier company. They handed off my parcel to a third party courier to deliver without even informing me about it in advance. That third party courier did not deliver the package to the addressee but dropped it off at a shop. When I emailed DHL to complain about this, they ignored me.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
27 Jun 2023, 12:40Dear Francios
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours. I have notised that you have not included a waybill number for us to escalate the matter. We will further communicate with you via e-mail.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours. I have notised that you have not included a waybill number for us to escalate the matter. We will further communicate with you via e-mail.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply27 Jun 2023, 12:40
Official
Dear Francios
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours. I have notised that you have not included a waybill number for us to escalate the matter. We will further communicate with you via e-mail.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours. I have notised that you have not included a waybill number for us to escalate the matter. We will further communicate with you via e-mail.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa