Star employee
<p>DHL Express South Africa failed for three days to inform me about parcel # ********** 480. Email to their help desk yielded NO response. After being sent from pillar to post via their call centre I eventually landed with Jaco Maree. He found & fixed the problem (garbage on their system) within seconds, and forwarded the required documents within the hour, to which I attended immediately by Email to their payments centre. Again, several hours later the status of my parcel was unchanged. Just before closing time I mailed Jaco again, he fixed the problem within minutes and confirmed by return Email. What a super employee! I'm sure it wasn't his job to do all the fixing...</p>
Dear Pieter,
Thank you so much for the complement about Jaco, This kind of feedback always encourages us to push even further in ensuring that all our customers experience the same level of service. The compliment has been forwarded to Jaco’s manager.
Thank you so much for the business and hope that you will use DHL Express again in the near future.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Dear Pieter,
Thank you so much for the complement about Jaco, This kind of feedback always encourages us to push even further in ensuring that all our customers experience the same level of service. The compliment has been forwarded to Jaco’s manager.
Thank you so much for the business and hope that you will use DHL Express again in the near future.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa