Staff hangs up on you when you want to pick up, doesn’t seem intrested in assisting

Business calls themselves professional, I have a urgent parcel that I need to pick up and collect from customs or wherever it is in Cape Town since it’s been cleared from customs, I called in the am and was asked to pay the customs duty which I did online once it was paid I was suppose to call and arrange a pickup as told by dhl staff in the morning which I did now, now I’m calling and the help isn’t there in the afternoon, I get redirected and redirected I’ve called about 3 times and sent a mail to arrange the pick up and 1:48 the lady told me that I can only do so before 2pm she said she would send me a redirect form in mail and I should send it back in pdf and I’ve gotten no email and expected since she didn’t seem like she wanted to help spoke very uninterested and on the second call I blatantly got the phone put down in my ear when I said I want to arrange a pick up, this is from a professional company, never experienced this in Johannesburg but capetown laziness is something magical. I urgently need this parcel for my business as my tools broke down and need to carry on business for Friday this weekend and Monday I’ve paid for a fast shipment it’s taken me calls and telling people what to do on my end to get things done from dhl and then once they recieved customs duty they hang up on you, how does it take a week to get something delivered, i wanted to pick up because I losing money towards the end of the month which will put me in trouble but does dhl care… parcel been sitting in Cape Town for 3 days and you want to only deliver 7 days later ******* service always has been always will be never import with dhl never export with dhl you’re better off with amazing service from others like dsv and fedex