South Africa DHL lost

Item: DHL Express
Rating: 2
Author: Johan O

impossible to track an international parcel with these guys. it took 2 weeks to ship a parcel from a village in China to Frankfurt and then Johannesburg, but then its been stuck there for two weeks? its a joke. No one ever picks up the phone.

Helpful (0)

Replies (2)

DHL Express's replyOfficial

12 Apr 2019, 10:06

Dear Johan,

Thank you for contacting us at DHL Express.

Please accept my sincere apology for any inconvenience that may have been caused by this matter.

Looking at the tracking number mentioned below, RS***DE, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express but DHL Global Mail.

These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on ***. You may contact the Post Office on either *** or by telephone on *** to enquire about the status of your delivery of your parcel.

Your shipment can be tracked on the eCommerce tracking website, https://webtrack.dhlglobalmail.com/ using the above tracking number.

Regards.

Avery Visagie

Customer Care Executive

DHL Express's reply12 Apr 2019, 10:06

Official

Dear Johan,

Thank you for contacting us at DHL Express.

Please accept my sincere apology for any inconvenience that may have been caused by this matter.

Avery Visagie

Customer Care Executive

Johan O's updateReviewer Update

12 Apr 2019, 10:14

Thanks Avery. As usual no one picks up the phone when i call the number you provided.

Johan O's update12 Apr 2019, 10:14

Reviewer Update

Thanks Avery. As usual no one picks up the phone when i call the number you provided.