Slow service even if I paid the customs, I still get the message that more information is required from me

Slow service even if I paid the customs, I still get the message that more information is required from me. Poor customer service too if there was the problem with my clearance I had to call them asking why there is a delay. I mean since 29 till 01 August my parcel still in customs not cleared. But they told me they will release my parcel as soon as I paid. I did but oh well no movement the parcel is not cleared and more information is required from me...