VV
Vin V

1 reviews | Active since Mar 2017

10 Mar 2017, 02:20

Slow, dreadful service. Every time, without exception.

<p>Without question, DHL Global Forwarding is the slowest and most disorganised delivery service on the planet. Each and every time I have used them for a delivery from the USA to Asia, tracking information will stop somewhere along the way, then there is no reponse sometimes for weeks. Delivery times are sometimes six weeks to Asia, or almost the same transit time as surface mail by sea.</p> <p> </p> <p>Customers are unhappy, I am unhappy and my business is worth more than saving a few dollars by using DHL. Stay far, far away from this group if you want to keep your international customers happy.</p>

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Replies (1)
DHL Express
DHL Express's reply10 Mar 2017, 12:23
Official

Dear Vin,

Thank you for posting to DHL Express.

We apologize sincerely for the delay in the delivery of your parcel as well as the service you received.

Kindly forward me your shipment details so I can assist you or get someone to assist you from DHL Global Forwarding.

Regards,

Akhona Mvuza
Customer Care Executive Office

DHL Express – South Africa