Slow delivery, no communication

<p>I made contact with DHL on the 14th of March with instructions to collect an extremely urgent parcel. I received the quotation and paid immediately. I also sent payment proof to the rep I spoke to on the phone. I never received a waybill, so the following day I phoned and sent proof of payment to a second rep. I still never received a waybill. I then complained to customer services and got a response that they still couldnt collect my parcel. It's now the 23rd of March, and having paid R400 and still no news. It's absolutely shocking.</p> <p> </p> <p>I demand a full refund at this stage, as the SA postal service would have been quicker!</p> <p> </p> <p> </p>