FS
Francois S
1 reviews | Active since Nov 2015
06 Jul 2021, 12:49
Slow delivery
Our parcel is in Lisbon Portugal for two days and can only be delivered on the 3rd day. I don't experience this service as express or fast. Very disappointed.
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
06 Jul 2021, 13:57Dear Francois,
Thank you for post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have received your complaint and we are in need of your DHL Express waybill number to assist. One of our Customer Care Executives will be in contact with you before close of business to get the details.
Kindest regards,
Avery VisagieCustomer Care Department ZA | DHL Express
Thank you for post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have received your complaint and we are in need of your DHL Express waybill number to assist. One of our Customer Care Executives will be in contact with you before close of business to get the details.
Kindest regards,
Avery VisagieCustomer Care Department ZA | DHL Express
DHL Express's reply06 Jul 2021, 13:57
Official
Dear Francois,
Thank you for post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have received your complaint and we are in need of your DHL Express waybill number to assist. One of our Customer Care Executives will be in contact with you before close of business to get the details.
Kindest regards,
Avery VisagieCustomer Care Department ZA | DHL Express
Thank you for post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have received your complaint and we are in need of your DHL Express waybill number to assist. One of our Customer Care Executives will be in contact with you before close of business to get the details.
Kindest regards,
Avery VisagieCustomer Care Department ZA | DHL Express
FS
Francois S's updateReviewer Update
06 Jul 2021, 14:07Good day, my waybill number is ***. Thank you for the reply
FS
Francois S's update06 Jul 2021, 14:07
Reviewer Update
Good day, my waybill number is ***. Thank you for the reply
DHL Express's replyOfficial
06 Jul 2021, 14:11Hi Francois,
Thank you very much. We will be in contact shortly.
Kindest regards,
Avery VisagieCustomer Care Department ZA | DHL Express
Thank you very much. We will be in contact shortly.
Kindest regards,
Avery VisagieCustomer Care Department ZA | DHL Express
DHL Express's reply06 Jul 2021, 14:11
Official
Hi Francois,
Thank you very much. We will be in contact shortly.
Kindest regards,
Avery VisagieCustomer Care Department ZA | DHL Express
Thank you very much. We will be in contact shortly.
Kindest regards,
Avery VisagieCustomer Care Department ZA | DHL Express