JM
Jason M

1 reviews | Active since Jan 2014

13 Apr 2021, 17:33

Sloppy service again

Hi Good day

The above mentioned package was due for delivery today. Yesterday I contacted one of your agents and asking him that if could check if all 3 boxes is together as it was shipped partially into the country.

He told me he is waiting on 1 more box. This morning I asked him if I can expect the package today so that someone can be home when they deliver. Until now nothing happened and no reply.

My wife just called and she was informed the 2 boxes is with Ram and the 1 box is sitting at the airport. Please have a look how much money I have spend on this package. And yet the service is poor. Same issue again. Ram gets the blame and DHL gets the money. And apparently DHL can't deliver to my area as it gets serviced by RAM. Why can't DHL just arrange something with there customer and make a delivery on time.

U leave me no choice but to report this on hello Peter again.

0
Replies (1)
DHL Express
DHL Express's reply13 Apr 2021, 18:13
Official
Dear Jason, I trust this mail finds you well and safe.  Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. I attempted to contact you but was unsuccessful . Should you wish to return my call, please look out for my email shortly , my direct details will be below . We are working on this matter and assure you a follow up regarding this before 10:am tomorrow .

Kind Regards,
DHL Customer Care Department-  ZA | DHL ExpressDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa