JL
Jeanine L
1 reviews | Active since Feb 2013
17 Mar 2020, 10:19
Sloppy service...
Ongoing issues with DHL service agents who cannot seem to grasp the concept of downloading images from their emails! I have sent copies of my passport entry and exit stamps 4 times to the same consultant and yet I'm told it wasn't received? How is this possible when then PDF's sent in the very same emails were received?
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Replies (1)
DHL Express's replyOfficial
19 Mar 2020, 14:42Dear Jeanine
I would like to sincerely apologise about the way your delivery was handled and I can assure you that this is not the type of service that we pride ourselves in.
I am glad that this has now been resolved and your shipment has been released from customs.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
I would like to sincerely apologise about the way your delivery was handled and I can assure you that this is not the type of service that we pride ourselves in.
I am glad that this has now been resolved and your shipment has been released from customs.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
DHL Express's reply19 Mar 2020, 14:42
Official
Dear Jeanine
I would like to sincerely apologise about the way your delivery was handled and I can assure you that this is not the type of service that we pride ourselves in.
I am glad that this has now been resolved and your shipment has been released from customs.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
I would like to sincerely apologise about the way your delivery was handled and I can assure you that this is not the type of service that we pride ourselves in.
I am glad that this has now been resolved and your shipment has been released from customs.
Kind Regards
Nosicelo Manentsa
Customer Care Executive