Sies vir julle

I had a brand new phone sent from South Africa to Seychelles trusting that a shipping company will do what it says and deliver it to me. The package arrived retaped only on one side, I assumed this was customs. When I opened the package it only contained the phone cover.

Fast forward many trips on a bus to DHL Seychelles, numerous emails later DHL offer me a partial refund which doesn't even cover the cost of the original shipping I paid, much less my phone cost. I am then told no insurance was taken, because none was offered and it was assumed by the sender that it's included. Upon querying to the Head Office, go straight to the top they say, I get quoted subclauses of how they work out refund amounts and no answers as to why a valuable item was repackaged (with DHL tape) by an employee of DHL on only one side of the box making it very easy to slip the phone out of the box. Clearly this is negligence on their part, no apology, no explanation, just the attitude of sorry for you. Consumers send packages in good faith trusting that they will be taken care of. This is clearly not the case or a priority for this com9