TC
Tim C
1 reviews | Active since Jun 2020
27 Jun 2020, 12:02
Should be banned from SA.
After my previous review, I received a personal email from a Customer Care Exec, asking for details of my complaint. Considering that I've sent dozens of emails detailing my complaints, it clearly shows that they don't read them. My response is still unanswered, in spite of follow up emails asking for a reply. DHL SA does not care about their customers, appears to be totally amoral and above all, is a ***ardly outfit. It's full of executives sitting on their hands. I do believe we should form an efficient Action Group and as a body, approach the appropriate Gov Dept requesting that DHL's SA trading license be revoked. Charlatans should not be allowed to operate in our country.
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Replies (2)
DHL Express's replyOfficial
29 Jun 2020, 08:43Dear Tim Crawford,
We apologize that your experience prompted you to contact us with a complaint.
You never responded with your complaint to all 3 of the Customer Care Executive that offered to assist. They provided you with the details you wanted for our offices in Europe. I have also managed to look at the complaint you sent to our offices in the UK about your delivery. Our Cape Town offices did not make the decision on what was or wasn't essential during the lockdown period, DHL was open to move only essential declared items by the government and parcels from company to company with registered permits to receive shipments during lockdown.
I understand that this incident has been a great disappointment to you, however, DHL is unable to intercede with Government regulations.
Kind Regards, Akhona Mvuza Customer Care Executive Office
DHL Express ZA
We apologize that your experience prompted you to contact us with a complaint.
You never responded with your complaint to all 3 of the Customer Care Executive that offered to assist. They provided you with the details you wanted for our offices in Europe. I have also managed to look at the complaint you sent to our offices in the UK about your delivery. Our Cape Town offices did not make the decision on what was or wasn't essential during the lockdown period, DHL was open to move only essential declared items by the government and parcels from company to company with registered permits to receive shipments during lockdown.
I understand that this incident has been a great disappointment to you, however, DHL is unable to intercede with Government regulations.
Kind Regards, Akhona Mvuza Customer Care Executive Office
DHL Express ZA
DHL Express's reply29 Jun 2020, 08:43
Official
Dear Tim Crawford,
We apologize that your experience prompted you to contact us with a complaint.
You never responded with your complaint to all 3 of the Customer Care Executive that offered to assist. They provided you with the details you wanted for our offices in Europe. I have also managed to look at the complaint you sent to our offices in the UK about your delivery. Our Cape Town offices did not make the decision on what was or wasn't essential during the lockdown period, DHL was open to move only essential declared items by the government and parcels from company to company with registered permits to receive shipments during lockdown.
I understand that this incident has been a great disappointment to you, however, DHL is unable to intercede with Government regulations.
Kind Regards, Akhona Mvuza Customer Care Executive Office
DHL Express ZA
We apologize that your experience prompted you to contact us with a complaint.
You never responded with your complaint to all 3 of the Customer Care Executive that offered to assist. They provided you with the details you wanted for our offices in Europe. I have also managed to look at the complaint you sent to our offices in the UK about your delivery. Our Cape Town offices did not make the decision on what was or wasn't essential during the lockdown period, DHL was open to move only essential declared items by the government and parcels from company to company with registered permits to receive shipments during lockdown.
I understand that this incident has been a great disappointment to you, however, DHL is unable to intercede with Government regulations.
Kind Regards, Akhona Mvuza Customer Care Executive Office
DHL Express ZA
TC
Tim C's updateReviewer Update
07 Jul 2020, 17:40Dear Mr Mvuza, I need to reply in order to stop you from telling more untruths and inventing fictional situations. My answer is based entirely on the correspondence exchanged with your DHL people. Every communication received from you has been diligently answered and my records can proof this. Your stories and deceptions are designed to deceive and exculpate your inefficiencies and very bad performance.
Let's look at one or two facts to dispel your untruths and fabrications. Having contacted your Complaint Manager (as advised on your website) and, not having received a response to my emails, I contacted DHL in the UK who told me that they cannot help as it is for the CT operation to deal with. How can one deal with CT outfit when they do not answer? You are disingenuous when putting the blame on government edicts. When I phoned your CT office they told me that my package was not essential. When asked who determines this, they could not answer. Because i was very concerned about the delayed important package, your CT office told me that i should have filled a form to facilitate immediate delivery. The question is: Why your CT office did not call and tell me of the need for this form? Eventually the form was emailed to me, after my intervention and my package was delivered after a considerable delay. This delay persuaded me to claim a refund. This is how this very sad sage came into being; your office not advising me of the need to complete a form. What am I paying for?
To put an end to this interminable exchange on hellopeter forum, I have written many emails to your various executives, most of them to this day remain unanswered, one or two which were answered, did not address the issues under discussion and as far as I am concerned, the matter is a long way from resolution and you still owe me a refund. You have an awful lot of Executives sitting on their hands, perhaps you should engage a small number of able foot soldiers to do your work.
Please stop telling untruths and creating fiction. My records will stand any examination and establish the fallaciousness of your public statements. The truth does not hurt as much as you may think.
Regards
T Crawford.
Let's look at one or two facts to dispel your untruths and fabrications. Having contacted your Complaint Manager (as advised on your website) and, not having received a response to my emails, I contacted DHL in the UK who told me that they cannot help as it is for the CT operation to deal with. How can one deal with CT outfit when they do not answer? You are disingenuous when putting the blame on government edicts. When I phoned your CT office they told me that my package was not essential. When asked who determines this, they could not answer. Because i was very concerned about the delayed important package, your CT office told me that i should have filled a form to facilitate immediate delivery. The question is: Why your CT office did not call and tell me of the need for this form? Eventually the form was emailed to me, after my intervention and my package was delivered after a considerable delay. This delay persuaded me to claim a refund. This is how this very sad sage came into being; your office not advising me of the need to complete a form. What am I paying for?
To put an end to this interminable exchange on hellopeter forum, I have written many emails to your various executives, most of them to this day remain unanswered, one or two which were answered, did not address the issues under discussion and as far as I am concerned, the matter is a long way from resolution and you still owe me a refund. You have an awful lot of Executives sitting on their hands, perhaps you should engage a small number of able foot soldiers to do your work.
Please stop telling untruths and creating fiction. My records will stand any examination and establish the fallaciousness of your public statements. The truth does not hurt as much as you may think.
Regards
T Crawford.
TC
Tim C's update07 Jul 2020, 17:40
Reviewer Update
Dear Mr Mvuza, I need to reply in order to stop you from telling more untruths and inventing fictional situations. My answer is based entirely on the correspondence exchanged with your DHL people. Every communication received from you has been diligently answered and my records can proof this. Your stories and deceptions are designed to deceive and exculpate your inefficiencies and very bad performance.
Let's look at one or two facts to dispel your untruths and fabrications. Having contacted your Complaint Manager (as advised on your website) and, not having received a response to my emails, I contacted DHL in the UK who told me that they cannot help as it is for the CT operation to deal with. How can one deal with CT outfit when they do not answer? You are disingenuous when putting the blame on government edicts. When I phoned your CT office they told me that my package was not essential. When asked who determines this, they could not answer. Because i was very concerned about the delayed important package, your CT office told me that i should have filled a form to facilitate immediate delivery. The question is: Why your CT office did not call and tell me of the need for this form? Eventually the form was emailed to me, after my intervention and my package was delivered after a considerable delay. This delay persuaded me to claim a refund. This is how this very sad sage came into being; your office not advising me of the need to complete a form. What am I paying for?
To put an end to this interminable exchange on hellopeter forum, I have written many emails to your various executives, most of them to this day remain unanswered, one or two which were answered, did not address the issues under discussion and as far as I am concerned, the matter is a long way from resolution and you still owe me a refund. You have an awful lot of Executives sitting on their hands, perhaps you should engage a small number of able foot soldiers to do your work.
Please stop telling untruths and creating fiction. My records will stand any examination and establish the fallaciousness of your public statements. The truth does not hurt as much as you may think.
Regards
T Crawford.
Let's look at one or two facts to dispel your untruths and fabrications. Having contacted your Complaint Manager (as advised on your website) and, not having received a response to my emails, I contacted DHL in the UK who told me that they cannot help as it is for the CT operation to deal with. How can one deal with CT outfit when they do not answer? You are disingenuous when putting the blame on government edicts. When I phoned your CT office they told me that my package was not essential. When asked who determines this, they could not answer. Because i was very concerned about the delayed important package, your CT office told me that i should have filled a form to facilitate immediate delivery. The question is: Why your CT office did not call and tell me of the need for this form? Eventually the form was emailed to me, after my intervention and my package was delivered after a considerable delay. This delay persuaded me to claim a refund. This is how this very sad sage came into being; your office not advising me of the need to complete a form. What am I paying for?
To put an end to this interminable exchange on hellopeter forum, I have written many emails to your various executives, most of them to this day remain unanswered, one or two which were answered, did not address the issues under discussion and as far as I am concerned, the matter is a long way from resolution and you still owe me a refund. You have an awful lot of Executives sitting on their hands, perhaps you should engage a small number of able foot soldiers to do your work.
Please stop telling untruths and creating fiction. My records will stand any examination and establish the fallaciousness of your public statements. The truth does not hurt as much as you may think.
Regards
T Crawford.