Shoddy service delivery

<p>I had a document delivered from DHL overseas to DHL Headoffice in Gauteng. I needed for the document to be handed in to my agency urgently. However, due to the service delivery protests and road closures in Ennerdale, my parcel could not be delivered. So I called DHL and requested that they change the delivery address. A customer assisstant called Tsoeu Moikangoe answered and told me that the parcel arrived and was outsourced to Rand. I gave him my email address. He sent me a form to fill in for the address change. I filled this in and emailed it back again on 9 May 2017 about 10.30 am. I expressed that it was urgent so he needed to send the change of address to Rand immediately. However, when I enquired the next day, I got an automated email saying that Tsoeu Moikangoe was not in the office and that my email was not accessed. When I phoned I was told he was in leave. Which meant that he totally ignored my request for the parcel to be delivered urgently. I called the number that was sent on the automated email for some other assistance. I got a hold of Kevin Masina. I explained to him that delivering my parcel to the agency was extremely important. He asked for the change of address form to be sent to his email which I did. This was done on the 10 May 2017, at 16.09. Since then I emailed to check the progress of the delivery. I got no response. Today I called and I was told that Kevin was out of the office yesterday and that the change of address form has not been sent to Rand delivery as yet. The call was made before lunch today. Apparently he did it after I called and said it would get to Rand by Monday. I am disappointed that a reputable company like DHL has not lived up to its name. They are slow to act and definitely do not listen to their customers. It may not be all branches, but the Head Office Branch in Gauteng is definitely shoddy in its service delivery. I await patiently for my parcel to be delivered. </p>