MG
Morgan G
1 reviews | Active since Sept 2015
22 Mar 2019, 14:06
Shocking Service worst than Eskom
Customer service non existant. I have been trying unsuccessfully to speak to someone that could resolve my problem. Received an email yesterday that my shipment has been released by Customs and will be delivered today. Tracked the parcel this morning only to discover that it was held back due to non payment of the fees due. This was already paid on 18 March and confirmed receipt via an email and a call. I have been shunted from pillar to post as nobody is willing to assist. Left messages for both the MD's PA and the Customer Services Manager to NO avail.
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DHL Express's replyOfficial
25 Mar 2019, 11:34Dear Morgan Thank you for contacting DHL Express . Please accept my sincerest apologies regarding the manner in which this matter has been handled . I assure that this does not represent the type of Service that DHL Prides itself with . I apologise for the mismanaged expectations regarding expected delivery time . This incident is being addressed internally to ensure a better service in future . As a gesture of goodwill, I would like to offer you a free of charge shipment ( up to 2kgs, domestic & international export freight only ) to anywhere in the World on the DHL Express Network . When you are ready to take up the offer , please contact me directly and I will take care of the rest . I hope all was received in good order on the 22/03/2019. If there is anything else , please do not hesitate to contact me and I will gladly assist . Best Rgds,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply25 Mar 2019, 11:34
Official
Dear Morgan Thank you for contacting DHL Express . Please accept my sincerest apologies regarding the manner in which this matter has been handled . I assure that this does not represent the type of Service that DHL Prides itself with . I apologise for the mismanaged expectations regarding expected delivery time . This incident is being addressed internally to ensure a better service in future . As a gesture of goodwill, I would like to offer you a free of charge shipment ( up to 2kgs, domestic & international export freight only ) to anywhere in the World on the DHL Express Network . When you are ready to take up the offer , please contact me directly and I will take care of the rest . I hope all was received in good order on the 22/03/2019. If there is anything else , please do not hesitate to contact me and I will gladly assist . Best Rgds,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600