Shocking Service with DHL Express
Absolutely shocking experience dealing with DHL Express. Shipping and urgent package from France. Was scheduled to be picked up last week on the 11th. Have confirmation and emails. It is supposed to arrive at my business tomorrow on 15 June. I'm on my 6th phone call to them Since Friday morning. Shipment hasn't been collected still and they can't explain what is going on!!!!
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DHL Express's replyOfficial
15 Jun 2021, 13:09Good day Darryl
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will revert to you within the next 24 working hours.
Regards
DHL ZA Customer Care Team
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will revert to you within the next 24 working hours.
Regards
DHL ZA Customer Care Team
DHL Express's reply15 Jun 2021, 13:09
Official
Good day Darryl
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will revert to you within the next 24 working hours.
Regards
DHL ZA Customer Care Team
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will revert to you within the next 24 working hours.
Regards
DHL ZA Customer Care Team