Shocking Service - in fact no service

DHL deserve minus 5 stars - What a nightmare experience. It seems that DHL have lost my passport and no one knows where it is or how to find it. This is beyond belief - for a company entrusted with our valuable and precious possessions, in this case my passport from the US Consulate to be so slap dash and as for the lack of communication - no words. I sincerely hope that places like the US Consulate think carefully about who they use to courier our passports. This company certainly does not deserve the privilege. They have no conception whatsoever of customer service. Priscilla Likhang, Dennis Duma etc etc. Awaiting your responses to no avail.