1 reviews | Active since Oct 2011
Shocking service from DHL Express
On the advice of multiple DHL representatives that it would be safely received, I sent R30 000 of prescription medication to my sister in Portugal for her Nephew who has a chronic and live threatening condition. Only to be in a situation two weeks later that they have been returned and I have now been advised they will be destroyed by SA customs. I have been promised a refund of R5095 for postage costs (not received yet) and I am waiting for confirmation of whether I will receive the medicine back or whether the Insurance I took with you will payout the R30 000. I am incredibly disappointed with the incredibly poor service, having been given the run around by multiple staff & the stress caused to my sister who is now without required medicine for her chronically ill son
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole