Shocking service from DHL

Shocking service on AWB ********** 282: TODAY: Afternoon Caswell, Lungile, Again i have tried my utmost to comply with all your requests - made payment when requested, and again i am met with complete radio silence on this AWB - ********** 282. Neither of you even bothered to respond to my questions below - so instead of treating this as a priority issue DHL is again doing its best to sweep it under the carpet. 61 Emails and as many calls later!!! Friday, 29 March 2019 08:50: Dear thulso, Please refer below.. please can we get this sorted asap thank you. Thu, Feb 21, 2019 at 6:50 AM To DHL South Africa Inports Customer Support. The Email addresses / recipients below all bounced back. The package below has been stuck at dhl for 6 months. exasperated!!! please can somebody get back to me on this. Warwick Wed, 30 Jan 2019 at 07:01 AWB - ********** 282 Dear KAgiso, I hope that we have finally got this right!! Thank you for your help a week ago. Please refer revised import permit ********** 9.PDF attached. Holding thumbs!! please keep me posted kind regards Warwick Mon, Jan 21, 2019 at 10:24 AM Dear Gift I have been struggling to get this shipment through customs. Previous tarrif headings were incorrect and i am an individual - not an import expert. It is for a second hand Aircraft radio and Navigational Aid and antenna. DHL has provided me with the following code: 8529.10.90(3). I hope that this code is correct ? Please can you issue me with a ITAC import permit per the attached. Thank you Wed, Nov 14, 2018, 12:49 PM kidebone: Please call me re this shipment . I sent u an email 9 days ago. Mon, Nov 5, 2018, 9:17 AM Morning Kedibone. The Import permit has finally come through after months of trying, follow-up. Please can you process this shipment first thing this morning. I need delivery tomorrow if possible as I need the goods for a trip on Wednesday to KZN Thank you for your help. Kind regards Warwick Tue, 30 Oct 2018, 4:48 PM hi Gift. Any idea when i can get the permit so that DHL can release the goods. urgent please. 16 October 2018 04:43 PM Dear Gift The following email from DHL and the attached ITAC form refers:. Please could you supply me with a permit for the attached goods so that DHL can clear. Kind regards Warwick Wed, Oct 3, 2018, 8:48 AM: awesome. thanks for the help. hope it goes through now. i’m not a formal importer - just bought a second hand radio on ebay and some other small Amazon stuff. On Tue, 02 Oct 2018 at 14:51, Anesh Dayabhai (DHL ZA) ********** wrote: Hi Warwick, Thank you for your email. Please be advised that your shipment has not been stopped / detained by Customs as there has been no submission to Customs. I have included the Supervisor responsible for this shipment to assist you with the clearance. Ntebo, can you please assist. Kind Regards, Anesh Dayabhai Customs Compliance Supervisor Fri, Sep 21, 2018, 3:35 PM so is my stuff still with DHL? I don’t want it sent to the Government Warehouse. It will disappear along with all the other missing post. Wed, Sep 19, 2018, 11:22 AM I am overseas in New York at the moment until next week. Please don’t send this to the government warehouse. I’ll pay whatever fees need to be paid. Crazy that the post office takes 6 months to deliver when it should take 2 days and yet they confiscate my Dahl parcels!! V unhappy. Tue, Aug 28, 2018, 7:27 PM Dear Warwick, We are excited to inform you that your shipment from the USA has been prepared: