CB
Carol B
1 reviews | Active since Jul 2020
10 Jul 2020, 15:54
Shocking service from a so called global company
A parcel that was couriered from the USA and according to DHL arrived in South Africa on the 24th March. Since then i have been trying non stop to find this parcel. My emails are not responded to, calls, on the odd occassion they are actually answered are cut off with a "I cannot help you" What else must i do, I just want my parcel. Frustrating to deal with.
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
13 Jul 2020, 12:59Dear Carol,
Thank you for your post and for contacting us at DHL Express.
Looking at the tracking number mentioned, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via Express but Via Global Mail.
These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network. Please contact Global Mail on *** to find out the current status of your shipment or the South African Post Office on either *** or by Phone: ***.
I hope that the provided information will be helpful.
Regards.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply13 Jul 2020, 12:59
Official
Dear Carol,
Thank you for your post and for contacting us at DHL Express.
Looking at the tracking number mentioned, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via Express but Via Global Mail.
These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network. Please contact Global Mail on *** to find out the current status of your shipment or the South African Post Office on either *** or by Phone: ***.
I hope that the provided information will be helpful.
Regards.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
CB
Carol B's updateReviewer Update
13 Jul 2020, 13:06contact Global Mail on ********** to find out the current status of your shipment or the South African Post Office on either *********** or by Phone: **********.
Would love to know exactly what contact on ************* is?????????? very helpful
Would love to know exactly what contact on ************* is?????????? very helpful
CB
Carol B's update13 Jul 2020, 13:06
Reviewer Update
contact Global Mail on ********** to find out the current status of your shipment or the South African Post Office on either *********** or by Phone: **********.
Would love to know exactly what contact on ************* is?????????? very helpful
Would love to know exactly what contact on ************* is?????????? very helpful