EH
Erika H
1 reviews | Active since Feb 2010
16 Jun 2025, 08:45
Shocking service DHL EXPRESS!!!!!!
******* they mixed up my SADC and now no one is getting back to me. This is the second load that they have proven they can’t deliver! I am super disappointed and their service is super bad!!!😡😡😡😡😡😡😡😡😡 What do I tell my customer since they have now taken over 3 days and have done NOTHING about rectifying the situation!!!!!!!! Please can i get someone from DHL to get back to me about this!!!!!
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DHL Express's replyOfficial
16 Jun 2025, 11:24Dear Erika Hearnshaw
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you tomorrow morning.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you tomorrow morning.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa
DHL Express's reply16 Jun 2025, 11:24
Official
Dear Erika Hearnshaw
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you tomorrow morning.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you tomorrow morning.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics PrecinctPretoria Main Road,Waterfall CityMidrand, 2090GautengSouth Africa