MD
Michelle D

1 reviews | Active since Mar 2025

19 Aug 2025, 14:36

Shocking service delivery! 🤬👎 #ServiceFail #DeliveryIssues #CustomerService

I paid for something I didn't get, and the excuses were total BS. The service was a mess, and it was super annoying. Their explanations were garbage, so I had to complain to get anything done. It just shows they need to do a better job and actually talk to their customers.

The worst part? The helpful info came after I paid, which means they don't even know how international customs work, so this will probably happen again. And get this, they making me pay duties in South Africa to get my own package back after they sent it back without telling me!

Honestly, I had to give them one star, but they don't even deserve that. They shouldn't get any stars for what they did.

0
Replies (3)
DHL Express
DHL Express's reply19 Aug 2025, 16:50
Official
Dear Michelle

We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow before 10:00. Please also provide us with a waybill/tracking number for your query.

Kind Regards, 
Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa  ***

MD
Michelle D's update19 Aug 2025, 17:17
Reviewer Update
Shipment ID: ***
DHL Express
DHL Express's reply20 Aug 2025, 08:53
Official
Dear Michelle

Thank you for the waybill, it is well received and updated to your case. 

 Kind Regards, 
Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa  ***