KS
Kerry S
1 reviews | Active since Jan 2023
13 Jan 2023, 08:50
Shocking service
In September 2022 DHL promised delivery within 3 days. Declined our offer of original documents for cross-border purposes. The item has yet to arrive by 13 January 2023, apparently because DHL created their very own taxable invoice, expect us to settle it, and holding the item hostage. Never again, DHL. Never.
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Replies (2)
DHL Express's replyOfficial
13 Jan 2023, 10:16Dear Kerry,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply13 Jan 2023, 10:16
Official
Dear Kerry,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
KS
Kerry S's updateReviewer Update
08 Feb 2023, 10:04DHL did contact me, adamant that working with their replacement staff and repeatedly waiting for the company response and documents meant that this complaint had timed out. They did not deliver in 3 months, despite advance payment in full, and expect complaints to be lodged within 3 weeks.
The amount DHL initially claimed as customs duty is not payable due to common customs treaty, and is now referred to as VAT. The charge is greater than the 15% statutory VAT rate. Besides which, it is not payable under the circumstances.
Despite detailed explanation, they refuse to recognize their error.
This is not a hill for me to die on.
Still never again, DHL.
The amount DHL initially claimed as customs duty is not payable due to common customs treaty, and is now referred to as VAT. The charge is greater than the 15% statutory VAT rate. Besides which, it is not payable under the circumstances.
Despite detailed explanation, they refuse to recognize their error.
This is not a hill for me to die on.
Still never again, DHL.
KS
Kerry S's update08 Feb 2023, 10:04
Reviewer Update
DHL did contact me, adamant that working with their replacement staff and repeatedly waiting for the company response and documents meant that this complaint had timed out. They did not deliver in 3 months, despite advance payment in full, and expect complaints to be lodged within 3 weeks.
The amount DHL initially claimed as customs duty is not payable due to common customs treaty, and is now referred to as VAT. The charge is greater than the 15% statutory VAT rate. Besides which, it is not payable under the circumstances.
Despite detailed explanation, they refuse to recognize their error.
This is not a hill for me to die on.
Still never again, DHL.
The amount DHL initially claimed as customs duty is not payable due to common customs treaty, and is now referred to as VAT. The charge is greater than the 15% statutory VAT rate. Besides which, it is not payable under the circumstances.
Despite detailed explanation, they refuse to recognize their error.
This is not a hill for me to die on.
Still never again, DHL.