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LANCE L

1 reviews | Active since May 2013

28 Oct 2020, 05:39

SHOCKING SERVICE AND CUSTOMER SUPPORT!

I paid for a parcel to be delivered from the UK to South Africa, via there online website. My family in the UK dropped the parcel off with all of the correct paperwork at the local DHL pick up center. One month later I decided to find out where my parcel was-No one could give me an answer? I sent my family back to the local DHL service center, where they were infirmed that the parcel was still there as it wouldn't scan and that I must contact DHL in South Africa to sort this out. There call center number never works! They do not answer there e-mails and when they finally did I was pushed from pillar to post. This parcel cost me a lot of money to send (150 UK Pounds). I asked for a refund, but not they can't seem do that either. Shocking Service and customer support! Does anyone know of a International Courier service which works?

0
Replies (4)
DHL Express
DHL Express's reply28 Oct 2020, 09:16
Official

Dear Lance, 
 I trust this mail finds you well and safe. 
 Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
 
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. 
 Thank you.  Kind Regards,On behalf of the MD office.Busisiwe Sithole
 
LL
LANCE L's update28 Oct 2020, 09:25
Reviewer Update
Hi Busisiwe,
Thanks for getting back to me, the only person at DHL that did try and help me was the below lady, but now not even she is answering my e-mails?
Dear Valued Customer,

Please note that I am currently out of office and do not have acess to emails. Please also note your mail has NOT been read nor FORWARDED to anyone
If you require urgent assistance, please use one of the following options:

DHL CUSTOMER SERVICES *** for the following :

* Book a pick up

* Trace shipments

* Shipping advice

* Customs regulations

* Paperwork requirements

* Ordering of preprinted Airwaybills & Flyers for any import queries kindly send a mail to ***
Or register on http://webshipping.dhl.com for collections, tracking of shipments & completing an Airwaybill



DHL FINANCE DEPARTMENT for the following:

* Account queries
* Duties paperwork

Email: ***

Contact Number: ***

Or register on http://myaccount.dhl.com to have complete visibility on your account.

DHL ONLINE TOOL SUPPORT for any issues:

Email: *** Kind Regards, Baatseba Matsemela Customer Services - DHL ZA DHL Express DHL House Cnr Van Acht & Fabriek Streets Isando Johannesburg, 1600 South Africa Telephone : +***0 Fax : +***8 *** www.dhl.com
DHL Express
DHL Express's reply28 Oct 2020, 11:16
Official
Dear Lance 

Hope this email  finds you well 

My Colleague  Buhle has sent you an E- mail requesting for confirmation of booking from our online tool as well as confirmation of payment

Kindly respond to  her email to assist with the query 

Thank you.  
Kind Regards,
On behalf of the MD office.Busisiwe Sithole

LL
LANCE L's update03 Nov 2020, 07:33
Reviewer Update
Well after much e-mailing I was told that DHL South Africa couldn't help me! I am told to get hold of DHL International, which after much frustration is IMPOSSIBLE! Now what please can I have a refund? Who do I contact? As there is NO ONE answering, I have now resorted to asking my Bank to refund me! It looks like DHL enjoys *****ing from the public!