SHOCKING service and AWFUL attitude

I was told to expect delivery in 2/3 days when I sent a parcel from Excess Baggage at Heathrow International almost 2 weeks ago. In my parcel was MY clothing that was too heavy to take in my normal luggage. Everyday clothing and some of my school textbooks. Things that ANY other courier company sends without an issue. DHL have thus far approached me with TWO issues, I resolved the first (or so I was told by someone at DHL). The second issue was when I was asked to pay R500 for customs. Something I was VERY surprised about but paid anyway because by this point my parcel is a WEEK late and I needed it urgently by Tuesday (tomorrow). <br> I thought that that was the end of it but I received an e-mail today to let me know that there is another issue: turns out that issue one is now an issue all over again and that they are treating my parcel as an import now?!? I tried to call to explain that these are my personal belongings but, the woman who was assigned to my parcel decided to go home early for the day. How wonderful.<br> My e-mails over the past WEEK have gone ignored, my calls unanswered. The only friendly correspondence that I have received have been their AUTOMATED e-mails.<br> NEVER again