JO
Jade O

1 reviews | Active since Nov 2013

15 Nov 2016, 13:04

Shocking service

<p>Honestly I am incredbily disappointed in the service that I have received from DHL. </p> <p>The staff has been uncaring and unwilling to assist me. </p> <p>No one could send me a breakdown of my invoice, it has one item and one quantity.</p> <p>Eventually my packages were released.</p> <p>My packages (3) were sent out even though I'd arranged to collect them in Midrand and drove from Pretoria to get them.</p> <p>They refused to try get them delivered same day even after that.</p> <p>I spoke to a manager Bheki that honestly could not give a damn and had nothing to say besides "regardless of what happened it will be delivered tomorrow".</p> <p>Now today I had to call the 3rd party courier and beg them to deliver my packages urgently, because DHL couldn't be bothered.</p> <p>Only 1 was delivered because DHL couldn't be bothered to ensure they sent all 3 packages out. They have no answers for me as to why this happened and I keep having to phone them to check what is happening.</p> <p>I'm absolutely disgusted and will neither use them again or refer them to any of the professionals in my industry. </p>

0
Replies (3)
DHL Express
DHL Express's reply15 Nov 2016, 13:39
Official

Dear Jade

I hope this email finds you well.

I would like to sincerely apologise about the way your delivery has been handled thus far and I would feel the same if I was in your shoes.

May you please advise that tracking number so that I can assist you further in regards to your complaint.

Kind regards

Nosicelo Manentsa

JO
Jade O's update15 Nov 2016, 13:40
Reviewer Update

Good Day Nosicelo,

My tracking number is ********** 432.

JO
Jade O's update15 Nov 2016, 13:47
Reviewer Update

DHL has cost me a seemingly endless amount of money and time.

I have had to phone at least 2 or three times everyday to follow up since my order arrived 2 weeks ago.

My customers are pulling their orders costing me thousands every day DHL fails to deliver and delays.