Shocking Service

<p>I would truly like to inform you of our FIRST ( and definitely my last) experience with DHL.</p> <p>5 September : I received a quote from Nelisiwe Ntyalintyali <br />5 September: Made payment</p> <p>8 September: We mailed Neliswe to advised that we have not received parcel to follow up.</p> <p>14 September: No luck..no truck part <br />14 September: Neliswe advised she will investigate what is the problem.<br />14 September: WE ADVISE AGAIN WHERE TO PICK UP AND DROP OFF</p> <p>16 September: We receive the parcel</p> <p><br />We then realised that the part does not fit the truck and we decide to contact DHL for collection back to the same address it was collected.</p> <p>16 September: Thando was contacted for a quote<br />16 September: Payment was made 9:33 AM ( Thando email was added on the POA on our FNB banking as the drama of proof of payments was to much to handle)<br />17 September: No Collection <br />18 September: We call DHL speak to Tsoeu and send through all our correspondance with Thando</p> <p>19 September: Thando emails TODAY to advise us that she only received the POA TODAY.<br />Should she not have advised that on THURSDAY 16 SEPTEMBER after advising us that we can expect collection on Thursday 16 September???????</p> <p>** I have also contacted FNB that advised me that the POA emails with in 20 minutes of payments. NOT FOUR DAYS</p> <p>5 September till 16 September: 12 for Delivery<br />16 September till 19 September: 4 Days for Collection</p> <p> </p> <p>19 September they collected our parcel in pretoria but on friday 23/09/2016 contacted they did not receive the proof of payment - I just printed and scanned the POP because my nerves were going to explode.</p> <p> </p> <p>25 days to receive a part of a truck - Never again </p>