sS
shakiraluvsu S
1 reviews | Active since May 2016
11 Jun 2025, 12:50
Shocking service
Shocking service. They play tennis with customs codes and requirements to the point that your parcel gets sent to government storage and you are forced to pay a massive fine. then they accept no liability for it. We have been struggling with them for over a month now to get our parcel. We will never use them again.
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DHL Express's replyOfficial
11 Jun 2025, 13:05Good day Shakira
I hope you are well
Thank you for bringing this issue to our attention.
I hope you are well
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply11 Jun 2025, 13:05
Official
Good day Shakira
I hope you are well
Thank you for bringing this issue to our attention.
I hope you are well
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***