Shocking Service

On Monday 02/11/2015 I booked a collection with DHL, Waybill # ***. By 17h00 no one showed to collect the parcel. I called the Contact Centre on 03/11/2015 again to enquire about when DHL will collect and I was promised that it will be on Tuesday afternoon before 15h00. 15h00 came and 15h00 went with no DHL showing up. I called the Contact Centre again on the morning of 04/11/2015 to find out what the hell is going on and they then decided to re-book the collection, Waybill # ***, with a long promise that it will be collected on the afternoon of 04/11/2015, but as expected no one arrived to collect. In actual fact DHL made a delivery to my house yesterday and I asked the driver if he can take my parcel with. I was informed that he had to make another delivery, but will phone his office and will be back later the afternoon, but did not return. I phoned the Contact centre again last night at 18h30 and after I gave the waybill number the operator informed that the parcel was collected and on its way to the distribution centre. She was very shocked when I informed her that I still have the parcel in my hand. Shocking, shocking, pathetic.