Shocking service!!!

<p>This is the second time my mother has sent a gift package for myself and my daughter and we are having exactly the same pathetic service as the first time. My package has my companies address as it is being delivered to me at work I filled in a document on Thursday the 15th of December 2016 and sent it back to the lady who sent it to me in order to verify that it is a gift for myself and not for the company itself, and I contacted DHL this morning and firstly nobody knows who the lady is and nobody has recieved the form that I completed. This morning I called and was put through to the customs devision of which I was on hold for 10mins everytime I called. The last time my mom sent me a gift it took 2 weeks and being put through to 10 different people before I had to demand my package! I have now sent an email as I cannot get through to anybody via the telephone as well placed a complaint on the facebook page. I am now hoping that someone will answer to this hellopeter complaint</p>