Shocking customer service and severely delayed delivery

Absolutely shocking customer service experience, not to mention exceptionally slow shipping, for no apparent reason. I thought Aramex was bad, but DHL in totality is steadily busy replacing them as the worst courier/logistics company to have your stuff delivered.

An international shipment I'm waiting for has apparently left the local depot more than a week ago, yet I am STILL waiting for this package to arrive. I've sent THREE support requests to various departments and have not heard a peep from anyone - no calls, no emails, no SMS messages, NADA. Even the South African Post Office has gotten back to me quicker than these guys, which says a lot.

Furthermore, talking to a human online is impossible - it's either AI, which as it turns out is a complete waste of time, since it tells you what you already know. Additionally, their Facebook page messaging feature has been completely turned off, instead redirecting you to the contact page on their website, which is definitely not regularly monitored.

I'm not sure what's going on with DHL, but this is shocking service for a German company, honestly. I always become stressed when I see Aramex delivering a package, but now I've to admit that DHL has taken the place of Aramex. At this stage I don't even know whether I will indeed ever see my package.

So yeah, my advice to you is this: ask your international shipper to avoid using DHL as far as possible. It's simply not worth the headache or hassle with these guys, honestly.

Thanks.