Shocking and disappointing

After reading someone else's review i would like to give them less than 1 star, absolutely awful company to deal with. We posted a parcel from Ireland on the 30th June it eventually arrived in Cape Town, god knows why as the package was going to JHB it has then sat there, eventually we called yesterday to be told they are trying to get hold of the recipient, she has never received a phone call from them, she then called them yesterday and they said they need to invoice her for customs, after calling again today there is no inspector to open the package so they cannot ship out until the contents have been checked. All that is in there is a picture and some sweets. the cost of the postage was triple of what the contents of the box was. I complained on there customer care, customer care more like we don't care. There reply was pretty much we really don't give a s%$!. Will never use them again and will never recommend anyone else to use them. They are totally useless, mostly on the South African side as they are not in a rush to do anything in Cape Town