Shocking 3rd Party Collection Service

I requested a collection via your website last night for a package to be sent from Swellendam to Kempton Park via overnight service for delivery the next day by 12h00. The transaction was completed and payment was made via credit card online. An email was received containing all the details for the collection, as well as a waybill number in order to track the service. Collection time was noted to be 15h00 today, at latest 18h00 when the business closes. Phoning your Call Centre this morning I was advised that RAM Hand To Hand Couriers would be collecting the package and then handing it over to you for delivery. I then subsequently was told that because I am in an outlying area, the delivery will be a day later, even though I had specified that it be overnight from collection from me today. Phoning RAM Hand To Hand Couriers at your Cape Town offices, I was told that they can only find out where the couriers are if I provide them with a waybill number. I provided them with the waybill number that you included in your email, and to much surprise, they can't pick up anything on their systems for collection. Taking into regard that DHL is a large international company that would be reliable, I would rather have made use of a smaller cheaper courier firm had I expected this whole situation to develop. It is now 18h00 and there is still no-one from RAM Hand To Hand Couriers to collect my parcel. I find it very unprofessional to DHL would make use of a courier company such as RAM Hand To Hand Couriers to collect on their behalf and handle their parcels. Unless the problem is with DHL that you are unable to manage your workload in a such a manner that someone else has to be used to do it. Where does the problem lie, the 3rd party company collecting on your behalf, or your own logistics? This is a premium service that is paid for expecting proper service. The reliability in your brand has failed today and I wouldn’t recommend your services to anyone or make use of it myself in future. You expect a specific service if you pay for it and it doesn't seem as if you can provide a suitable service based on what you offer, taking into regard the time wasted following up with DHL and RAM Hand To Hand Couriers, and sitting around waiting for no-one to show up.