Shocked at the terrible service.

I cannot believe the shocking service I have received from DHL South Africa. My parcel arrived on December 15th. It was my first time importing. DHL are still holding my parcel. I have paid all the duties and fees. Every day I call to ask about the progress of my status, and no one ever helps me. They say they will call back and they never do. Or they tell me the person dealing with my case isn't at her desk. Does she even work there?! Or the lady on the phone lies to me and tells me I shall be receiving an email with my status update later that day and I get no email. This went on for 9 days where I called and they **** to me every time. They don't respond to my emails.

Then they put my parcel in State warehouse and charge me for it. But they are the ones that have to send me doumentation to resolve the matter. They blame customs but they are the ones delaying the process because their staff refuse to do their jobs properly! I find out today my package has been cleared from customs on Feb 1st. I called to ask why hasn't my parcel been delivered. The lady says they have not sent a request to release it from the State warehouse yet. Its been 4 days! I feel like they are deliberately doing this. Because I have called everyday and they just ignore me!!

I am sick and disgusted with the service I have received. I will NEVER use DHL again! This experience has been extremely stressful. I have a tiny business and they are messing with my livelihood!