**** Services never ever use DHL ***********.
**** services from dhl i have parcel arrived in OR tambo on the 16 March if i didn't call and find out what happen to my parcel they will just leave my parcel sitting on their warehouse... 27th March They sent me email after 11 days from the day parcel arrived herein South Africa that porth health required labelling from the goods... So sent the labels to dhl on the 3rd April and i spoke to Jahbile Mbatha that she will put the labels on the goods but she didn't eventually i need to send someone to your warehouse to put the labels on the 10th April and one lady told me porth health going to inspect the goods again on Wednesday until now i have receive any feedbacks i called dhl yesterday and they told me Jabhile is on lunch and going to call but never receive any call.. This is ridiculous services from dhl we pay so much money and this is what we get from dhl.. They are telling same story that porth health system is backlog ... Honestly they are just ***********.
Good day Ren A. Sanchez,
Thank you for writing to us.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will do my utmost to expedite clearance and delivery as soon as possible.
I am in contact with the Port Health team and waiting for them to advise what the latest update is from Customs.
Please expect an email from me shortly.
Kind regards.
Avery Visagie
Customer Care Executive
Good day Ren A. Sanchez,
Thank you for writing to us.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will do my utmost to expedite clearance and delivery as soon as possible.
I am in contact with the Port Health team and waiting for them to advise what the latest update is from Customs.
Please expect an email from me shortly.
Kind regards.
Avery Visagie
Customer Care Executive
