Shipment Tracking No. *** never arrived

A parcel from the United State to South Africa (Johannesburg, Robertville, Florida) was shipped by DHL on around 27 October 2017. This parcel remain with Customs for many days. I was contacted by Phumzile Khoza on 21/11/2017, and she advised me that the parcel is at Customs and pending an amount of R365.28. I paid this amount and sent her the proof, together with additional documentations that were required, which are: Order Invoice, Order payment proof, Bank Statement.

Mbhekeni Mkhuma contacted me via email on 09/02/2018, after I have called to follow up on this parcel, asking me if I have made payment for this parcel (customs payment) - which I confirmed to have done so.

I have called DHL at least thrice this year asking for this parcel, and each time I am being told someone will call me back regarding the status of this parcel - but nobody gets to call me back. I need my parcel # ********** 462 .

Thank you.